Privacy Policy

At VITARE, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website www.vitare.fr, make a purchase, or interact with us through any digital or social channel.

By using our website, you agree to the terms of this Privacy Policy.

We may collect and process the following categories of data:

a) Information you provide directly

Name, surname, and contact details (email, phone number, address)

Billing and delivery information

Account details if you create an account

Messages or emails you send to us (e.g., customer support inquiries)
b) Automatically collected information

IP address, device type, and browser information

Pages you visit, time spent on each page, and actions performed

Cookies and analytics data for improving your experience

c) Payment information

Payment details (such as card number) are not stored by VITARE.
They are securely processed by our certified third-party payment providers (e.g., CorvusPay), who comply with international security standards (PCI DSS).

We process your data for the following purposes:
 

• To process and fulfill your orders

• To provide customer service and order updates

• To send transactional or marketing emails (if you have subscribed)

• To improve website performance, usability, and product offerings

• To comply with legal and accounting obligations

• We do not sell or rent your data to any third parties

We process your personal data based on:
Contractual necessity: to process and deliver your order
Legitimate interest: to improve our services and prevent fraud
Consent: for marketing or newsletter subscriptions
Legal obligation: for record-keeping and compliance

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, alteration, or loss.
Your information is stored securely on servers located within the European Economic Area (EEA) or in trusted jurisdictions with adequate protection.

We retain your data only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

Our website uses cookies and similar technologies to:

Keep your shopping cart and preferences saved
Analyze website traffic and user behavior
Personalize your browsing experience
You can manage or disable cookies through your browser settings.
For more details, see our Cookie Policy (if separate).

We may share limited personal data with trusted third-party partners who help us operate the business, including:

Payment processors (for secure transactions)
Shipping and logistics providers (for order delivery)
Email and marketing platforms (for communication)
Analytics providers (for website optimization)
All partners are bound by strict confidentiality and data protection agreements, ensuring your data is used only for the intended purpose.

Our website and products are intended for adults.
We do not knowingly collect data from individuals under 18 years old.
If you believe a minor has provided us personal information, please contact us so we can delete it promptly.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
All updates will be posted on this page with the revised date.
Please review it regularly to stay informed.

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact: orders@vitare.fr